Remote Support - Complete Details

Our Remote Support Packages

Pay As You Go

£48.99

Per Session

✓ No monthly commitment
✓ Pay only when you need us
✓ Secure remote connection
✓ Same-day response
✓ Up to 1 hour support

£48.99/session

Monthly Support

5hrs

Included Support Time

✓ 5 hours monthly support
✓ Priority response times
✓ Secure remote connection
✓ Rollover unused hours
✓ Monthly system health checks
✓ Discounted overage rates

£149/month

Business Support

20hrs

Included Support Time

✓ 20 hours monthly support
✓ Unlimited devices
✓ Priority response times
✓ Dedicated support technician
✓ Proactive monitoring
✓ Weekly system reports
✓ Out-of-hours support available

£499/month

What We Can Help With

Software Installation & Updates - Install, configure, and update applications
Virus & Malware Removal - Clean infections and secure your system
Network Troubleshooting - Fix connectivity and performance issues
Email Configuration - Set up and troubleshoot email accounts
Data Backup & Recovery - Protect and restore your important files
Performance Optimization - Speed up slow computers

Security & Peace of Mind

Secure Connection - Bank-level encryption for all remote sessions
Permission-Based Access - You control what we can see and do
Session Recording - Full audit trail of all activities
Data Protection Compliant - GDPR compliant processes
No Permanent Access - Each session requires your approval
UK-Based Team - All technicians based in the UK

How Remote Support Works

Contact Us

Call, email, or submit a ticket describing your issue

Receive Connection Link

We'll send you a secure link to download our remote access tool

We Connect & Fix

Our technician securely connects and resolves your issue

All Done!

Your system is fixed and you're back up and running

Why Choose Remote Support?

Faster Response Times

Get help in minutes, not days. No waiting for an engineer to arrive

Cost-Effective

Save on callout fees and travel costs while getting expert help

Work From Anywhere

Get support at home, in the office, or on the go

Expert Technicians

Certified professionals with years of experience

Real-Time Solutions

Watch as we fix your issues in real-time

Ongoing Support

Follow-up assistance included to ensure everything stays working

Compatible Platforms

We provide remote support for all major operating systems and devices

Windows

macOS

Linux

Tablets

Mobile

Servers

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Remote Support

Expert IT Support at Your Fingertips

Remote IT Support