To make it easier for our customers to read, we have broken our terms of business down into sections, simply click each title to read the terms of business
We will not share data with unauthorized 3rd parties, all authorized third parties are below. Unless the following conditions are met:
By giving EB IT Support your laptop/computer/device you are agreeing that you (The customer) have the permission to allow us to repair your device.
EB IT Support cannot support devices that do not belong to the customer
Some of EB IT Support repairs may void the manufactures warranty. By allowing EB IT support to repair your device you accept that this may VOID your current manufacture repair. You should always contact the manufacture for the device before contacting a 3rd party support company.
EB IT support will provide the customer with a "Repair Request & Liability Waiver Form" that must be agreed and signed before any work commences. A copy of the waiver is below.
The customers signed waiver will superseed this online copy and its terms will be enforcedWaiver Terms
EB IT Support, shall not be responsible at any time for any loss, alteration or corruption of any software, data or files due to pre-existing problems or diagnostics.
I understand that the technician will utilize every reasonable precaution to protect my data. I understand that INTENSIVE system diagnostics, repair of a crashed OS system, badly configured hardware, hardware problems/failures, or hard drive testing on a possible bad, faulty hard drive can "stress" the hard drive which can, in rare situations result in data damage, where the integrity of the data may become compromised and potentially irretrievable. By signing this agreement, I release EB IT Support from any and all damages that may result from loss of data.
I understand that EB IT Support makes no warranty or guarantee as to the success of its attempts to repair /save my hard drive / recover data. Furthermore, I release EB IT Support from any liability for any data loss which may occur during, or as a result of, this procedure. I also release EB IT Support from any liability for any theft, loss, damage or destruction to the drive and any other hardware delivered to EB IT Support in connection with this Waiver.
EB IT Support is not responsible for additional problems that are preexisting but not discovered by customer or issues that in rare cases occur during repair. Repair of additional issues will be at the customer’s expense, with approval.
ABANDONED DEVICE LIABILITY WAIVER All repaired / non-repaired devices must be picked up within 30 (thirty) days since notification date. All charges must be paid before equipment will be returned to the owner. All the devices not claimed or not paid / picked up within 30 (thirty) days after we notify you that the requested service / diagnostics is complete EB IT Support is held not responsible for the abandoned property and will treat your equipment as abandoned. You agree to hold EB IT Support harmless for any damage or claim for the abandoned property. Any and all charges are still customer’s responsibility.
ALL CLAIMS FOR LIABILITY AND/OR LOSS INCLUDING WITHOUT LIMITATION ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY OCCUR AS A RESULT OF ANY EB IT Support ACTION (OR INACTION) ARE HEREBY EXPRESSLY WAIVED.
EB IT Support reserves the right to Suspend/Terminate any contract that a customer may have on the following terms. Deposit will NOT be refunded. Devices must be collected in accordance with the Waiver Policy mentioned above
Apon a refund you may request this to be added to your store credit, available to view on your payment portal. or can be issued as a refund to your payment methodRefunds will not be proccessed on the following ocassions
EB IT Support operates a zero-tolerance policy towards bad behaviour
The safety of our employees, clients, and visitors is an important concern to the organisation. Threats, threatening behaviour or acts of violence against employees, clients, visitors or others while on the clients or suppliers/EB IT Support property or third-party location, conducting business or receiving services from the supplier/EB IT Support won't be tolerated. The suppliers/EB IT Support reserves the right to immediately end any contract should any violations of this policy occur, and if appropriate all threatening behaviour will be reported to the authorities.
Any person who engages in violent or threatening behaviour in person, on the phone, on the Internet, Social Media, or who uses any electronic means to make a threat against a staff member, volunteer shall be in breach of the zero-tolerance policy and the supplier/developer will reserve the right to terminate any contract and if appropriate all threatening behaviour will be reported to the authorities.
Should any contract be terminated due to a breach of the zero-tolerance policy by the client then any outstanding invoices owed to the supplier/developer must be paid in full.
Any other services on the order that have not been included in the invoice do not form part of the contract. The Client agrees to check that the details of the invoice are correct and should print and keep a copy for their records. EB IT Support is liable to withdraw from the contract at any time prior to acceptance.
Quaotions are valid for 30 days from the date of issue, unless otherwise stated within the Quote document
All prices in the currency as noted on the quotation.
An item noted as “Special Order” in the quote is subject to a cancellation fee of up to 100% of the quoted price.
Changes/Adaptions that have not been noted on the quote may incur an additional fee.
Quotes are stated as "NO OBLIGATION", however once a quote has been accepted on our customer portal any work carried out will be chargable.
Cancellation of orders once purchase has made are subject to the Cancellation terms set below.
IT SUPPORT CANCELLATION POLICY
If a quote has been accepted on our customer portal and the ticket status is: "New". Only the deposit is applicable to be paid.
If a quote has been accepted on our customer portal and the ticket status is: "In Progress". a fee of 50% will be applicable, and further work will stop at this point. We will leave devices in the current state of repair at the point of cancellation
If a quote has been accepted on our customer portal and the ticket status is: "Scheduled". Only the deposit is applicable to be paid.
If a quote has been accepted on our customer portal and the ticket status is: "Waiting for Parts". a fee of 50% will be applicable, and further work will stop at this point. We will leave devices in the current state of repair at the point of cancellation
WEBSITE DEVELOPMENT CANCELLATION POLICY
If a quote has been accepted on our customer portal and the ticket status is: "Website Being Developed". A fee of £50 will be required.
If a quote has been accepted on our customer portal and the ticket status is: "Website on Test Site". Full payment is still required, - 10%, further additions/changes will be cancelled.
If a quote has been accepted on our customer portal and the ticket status is: "Website Suspended". See: - Termination/Suspension Policy
If a quote has been accepted on our customer portal and the ticket status is: "Account Suspended". - See: - Termination/Suspension Policy
If a quote has been accepted on our customer portal and the ticket status is: "Website Published" - Full payment will be required, and we will no longer manage the website.
Upon ordering IT support from EB-IT you will be required to pay a deposit of: £25. This deposit is only refundable as store credit.
All of our devices come with a 90 Day repair warranty, that is subject to these business terms:
EB IT Support will design and manage your website subject to the following conditions
EB IT Support reserves the right to refuse to handle: