EB IT Support

Terms and Conditions of Business

To make it easier for our customers to read, we have broken our terms of business down into sections, simply click each title to read the terms of business

Privacy Policies and 3rd Party Terms

We will not share data with unauthorized 3rd parties, all authorized third parties are below. Unless the following conditions are met:

  • We are required to contact Law Enforcement Agencies due to a breach of our Business Terms
  • We recieve a warrant requesting information about a customer.
  • We require a 3rd party to recover debts from us, in which case customers will be informed

3rd Party Terms of Service

We use multiple services to give you the best service, we invite our customers to read their terms and privacy policy. By agreeing to work you will be accepting their privacy policy and terms as well.

  • Bark.com : Privacy Terms
  • Facebook.com : Privacy Terms
  • Repairshopr.com : Privacy Terms
  • Google.com : Privacy Terms
  • Zoho.com : Privacy Terms

    We will also verify your details with FraudLabs to check against known blacklists during checkout. Fraud Labs Privacy Policy


    Permission to Repair

    By giving EB IT Support your laptop/computer/device you are agreeing that you (The customer) have the permission to allow us to repair your device.

    EB IT Support cannot support devices that do not belong to the customer

    Manufacture Warranty

    Some of EB IT Support repairs may void the manufactures warranty. By allowing EB IT support to repair your device you accept that this may VOID your current manufacture repair. You should always contact the manufacture for the device before contacting a 3rd party support company.

    Data Loss Waiver

    EB IT support will provide the customer with a "Repair Request & Liability Waiver Form" that must be agreed and signed before any work commences. A copy of the waiver is below.

    The customers signed waiver will superseed this online copy and its terms will be enforced

    Waiver Terms

    EB IT Support, shall not be responsible at any time for any loss, alteration or corruption of any software, data or files due to pre-existing problems or diagnostics.
    I understand that the technician will utilize every reasonable precaution to protect my data. I understand that INTENSIVE system diagnostics, repair of a crashed OS system, badly configured hardware, hardware problems/failures, or hard drive testing on a possible bad, faulty hard drive can "stress" the hard drive which can, in rare situations result in data damage, where the integrity of the data may become compromised and potentially irretrievable. By signing this agreement, I release EB IT Support from any and all damages that may result from loss of data.
    I understand that EB IT Support makes no warranty or guarantee as to the success of its attempts to repair /save my hard drive / recover data. Furthermore, I release EB IT Support from any liability for any data loss which may occur during, or as a result of, this procedure. I also release EB IT Support from any liability for any theft, loss, damage or destruction to the drive and any other hardware delivered to EB IT Support in connection with this Waiver.
    ADDITIONAL PROBLEMS
    EB IT Support is not responsible for additional problems that are preexisting but not discovered by customer or issues that in rare cases occur during repair. Repair of additional issues will be at the customer’s expense, with approval.
    ABANDONED DEVICE LIABILITY WAIVER All repaired / non-repaired devices must be picked up within 30 (thirty) days since notification date. All charges must be paid before equipment will be returned to the owner. All the devices not claimed or not paid / picked up within 30 (thirty) days after we notify you that the requested service / diagnostics is complete EB IT Support is held not responsible for the abandoned property and will treat your equipment as abandoned. You agree to hold EB IT Support harmless for any damage or claim for the abandoned property. Any and all charges are still customer’s responsibility.
    ALL CLAIMS FOR LIABILITY AND/OR LOSS INCLUDING WITHOUT LIMITATION ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY OCCUR AS A RESULT OF ANY EB IT Support ACTION (OR INACTION) ARE HEREBY EXPRESSLY WAIVED.

    Suspension/Termination of Contract/Services

    EB IT Support reserves the right to Suspend/Terminate any contract that a customer may have on the following terms. Deposit will NOT be refunded. Devices must be collected in accordance with the Waiver Policy mentioned above

    • Non payment of deposit/final balance
    • Suspicion of fraudulant/malicious intent
    • Right to Remove Data has been requested. (Devices will be returned)
    • Any unlawful or inappropriate Activies found on devices
    • Change of ownership of device
    • Unforseen circumstances beyond our control
    • Zero Tolerance Behaviour Violations (See below for additional terms, Deposit will not be refunded and full payment will be required).
    • Website Contains illegal material
    • Website is part of the following categories: Adult, Gambling, Violence, Crime
    • Achieve a Fraud Score on FraudLabs of 60+

    Payment Terms

    • Payments must be made in full within 30 days of the invoice date.
    • A late payment fee of £50 will be applied to invoices over 30 days.
    • A deposit must be paid before work is commcenced in accordance with these terms
    • All quoted prices here are excempt from VAT
    • EB IT support reserves the right to decline future work/projects if their are invoices outstanding.
    • EB IT support reserves the right to suspend website hosting while an invoice is outstanding and payment has not been recieved.
    • You can make payments on the portal.

    Store Credit / Refund Policy

    Apon a refund you may request this to be added to your store credit, available to view on your payment portal. or can be issued as a refund to your payment method

    Refunds will not be proccessed on the following ocassions
    • A Refund has been detected based on fraudulant activities
    • The Service has been active for more than 15 days
    • Your account is classed as in collections

    Zero-Tolerance for bad behaviour

    EB IT Support operates a zero-tolerance policy towards bad behaviour

    The safety of our employees, clients, and visitors is an important concern to the organisation. Threats, threatening behaviour or acts of violence against employees, clients, visitors or others while on the clients or suppliers/EB IT Support property or third-party location, conducting business or receiving services from the supplier/EB IT Support won't be tolerated. The suppliers/EB IT Support reserves the right to immediately end any contract should any violations of this policy occur, and if appropriate all threatening behaviour will be reported to the authorities.

    Any person who engages in violent or threatening behaviour in person, on the phone, on the Internet, Social Media, or who uses any electronic means to make a threat against a staff member, volunteer shall be in breach of the zero-tolerance policy and the supplier/developer will reserve the right to terminate any contract and if appropriate all threatening behaviour will be reported to the authorities.

    Should any contract be terminated due to a breach of the zero-tolerance policy by the client then any outstanding invoices owed to the supplier/developer must be paid in full.

    Other Services

    Any other services on the order that have not been included in the invoice do not form part of the contract. The Client agrees to check that the details of the invoice are correct and should print and keep a copy for their records. EB IT Support is liable to withdraw from the contract at any time prior to acceptance.

    Quotations

    Quaotions are valid for 30 days from the date of issue, unless otherwise stated within the Quote document
    All prices in the currency as noted on the quotation.
    An item noted as “Special Order” in the quote is subject to a cancellation fee of up to 100% of the quoted price.
    Changes/Adaptions that have not been noted on the quote may incur an additional fee.
    Quotes are stated as "NO OBLIGATION", however once a quote has been accepted on our customer portal any work carried out will be chargable.
    Cancellation of orders once purchase has made are subject to the Cancellation terms set below.

    Cancellation Policy

    IT SUPPORT CANCELLATION POLICY
    If a quote has been accepted on our customer portal and the ticket status is: "New". Only the deposit is applicable to be paid.
    If a quote has been accepted on our customer portal and the ticket status is: "In Progress". a fee of 50% will be applicable, and further work will stop at this point. We will leave devices in the current state of repair at the point of cancellation
    If a quote has been accepted on our customer portal and the ticket status is: "Scheduled". Only the deposit is applicable to be paid.
    If a quote has been accepted on our customer portal and the ticket status is: "Waiting for Parts". a fee of 50% will be applicable, and further work will stop at this point. We will leave devices in the current state of repair at the point of cancellation

    WEBSITE DEVELOPMENT CANCELLATION POLICY
    If a quote has been accepted on our customer portal and the ticket status is: "Website Being Developed". A fee of £50 will be required.
    If a quote has been accepted on our customer portal and the ticket status is: "Website on Test Site". Full payment is still required, - 10%, further additions/changes will be cancelled.
    If a quote has been accepted on our customer portal and the ticket status is: "Website Suspended". See: - Termination/Suspension Policy
    If a quote has been accepted on our customer portal and the ticket status is: "Account Suspended". - See: - Termination/Suspension Policy
    If a quote has been accepted on our customer portal and the ticket status is: "Website Published" - Full payment will be required, and we will no longer manage the website.

    Deposits

    Upon ordering IT support from EB-IT you will be required to pay a deposit of: £25. This deposit is only refundable as store credit.

    90 Day Repair Warranty

    All of our devices come with a 90 Day repair warranty, that is subject to these business terms:

    • You agree that modifying or changing any parts after our repair will VOID this warranty
    • The Warranty only covers the original problem/error, and we cannot be responsible for issues after the repair has been handed back
    • You accept that once you have taken receipt of the device, you have accepted that EB IT support have repaired your device to your satisfaction
    • EB IT Support will provide the customer with a warranty certificate showing the date of expiry. This must be shown if returning for a warranty repair
    • EB IT Support will provide the customer with a demonstration that the repair has been completed

    Website Desiging, Development and Management

    EB IT Support will design and manage your website subject to the following conditions

    • A £50 deposit must be paid before any development can commence. This will be redacted from your final invoice.
    • If EB IT Support is hosting your website you agree to a monthly subscription for hosting your website.
    • EB IT Support will place a small line of code inside the website refering back to EB IT Support as the Designer of the Website
    • EB IT Support will hold copyright of all websites designed until the point that the full website invoice has been paid.
    • While EB IT Support will not use copyrighted images, any images given to EB IT Support will not be EB IT Support responsibility
    • EB IT Support will not be liable for uptime of hosting of websites on servers outside of EB IT Supports control
    • We reserve the right to suspend hosting services for non payment
    • EB IT Support will only accept Media/Material based on the Material Acceptance Policy below
    • A deposit of £100 is applicable before any website can be developed. Please see our Cancellation Policy on refunds following a cancellation.

    Material Acceptance Policy

    EB IT Support reserves the right to refuse to handle:

    • Any media that is unlawful or inappropriate.
    • Any media that contains a virus or hostile program.
    • Any media that constitutes harassment, racism, violence, obscenity, harmful intent or spamming.
    • Any media that constitutes a criminal offence, or infringes privacy or copyright.