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Boston Enterprise Centre, Venture Way, Boston, PE21 7TW 01205 627240 [email protected]

Frequently Asked Questions

Quick answers for businesses, homes, seniors & families

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General IT

Services, remote support, repairs & basics

Business Support

Contracts, managed IT, Microsoft 365

Home & Family

Repairs, setup, smart devices & help

WiFi & Broadband

Slow internet, mesh systems, cabling

For Seniors

Patient help, DBS checked, safe online

Security & Scams

Virus removal, scam prevention, safety

Website & Hosting

Website builds, fixes, hosting, domains

General IT Questions

We offer a wide range of IT services for homes and businesses including repairs, managed IT, broadband help, parental controls, website services, and more. See our full service list.

Yes — around 80% of issues can be fixed instantly via our secure remote support system without needing an on-site visit.

Yes — we help recover or reset passwords for email accounts, Microsoft/Apple logins, laptops, and mobile devices.

Yes — we repair iMacs and MacBooks, including slow performance, macOS issues, battery replacement, SSD upgrades, and more.

Yes — we safely remove malware, spyware, browser hijackers, fake pop-ups, scam apps and more.

Remote support is £48.99/hour, on-site support starts from £55/hour. All quotes are free and transparent — no hidden fees. Business contracts available with discounted rates.

Our standard hours are Mon-Fri, 9am-5pm. However, we offer 24/7 emergency support (call Option 2) and can arrange weekend/evening appointments for urgent issues.

We're based in Boston and cover all of Lincolnshire including Boston, Lincoln, Spalding, Sleaford, Grantham, Skegness, and surrounding villages. Remote support available nationwide.

Business IT Support

Yes — we provide flexible Managed IT plans that include monitoring, backups, antivirus, patching, and priority support.

Business clients receive same-day priority, with 24/7 emergency support available.

Yes — we handle email setup, migrations, security policies, user accounts, OneDrive/SharePoint and admin management.

Yes — we offer scheduled and emergency on-site support across Lincolnshire for hardware issues, servers, networks and office setups.

Yes — we help businesses migrate to Microsoft 365, Google Workspace, cloud storage, and cloud-based applications. We handle the entire process from planning to training.

Yes — we support schools and educational institutions with network management, device setup, Microsoft 365 for Education, online safety, and teacher/student support.

Our Managed IT packages include: 24/7 monitoring, antivirus protection, automatic backups, software updates/patching, remote support, priority response, and regular health checks. Custom packages available.

Home & Family IT Support

Yes — laptop repairs, PC repairs, upgrades, virus removal, screen replacements and more.

Yes — we set up printers, smart TVs, tablets, phones, and WiFi devices.

Yes — we set up smart TVs, tablets, Alexa/Google devices, smart plugs, printers, cameras and more.

Yes — we help identify scams, secure accounts, remove malicious software and teach families how to stay safe online.

Yes — we set up content filtering, screen time limits, safe browsing tools, and parental controls on home WiFi routers, computers, tablets, and phones to keep children safe online.

Yes! We diagnose and fix slow computers by removing unnecessary software, cleaning up viruses, upgrading RAM or SSDs, and optimizing your system. Most speed issues can be resolved remotely or with affordable upgrades.

Yes — we build custom gaming PCs, workstations, and home computers to your specifications and budget. We also upgrade existing systems with better graphics cards, more RAM, SSDs, and cooling.

Yes — we offer data recovery services for deleted files, corrupted hard drives, failed SSDs, and damaged storage devices. Success depends on the condition of the drive, but we have a high success rate.

WiFi, Broadband & Networking

Yes — we diagnose and fix weak signal, poor routers, interference, and broadband issues.

Yes — CAT6/CAT6A installations for homes, shops, offices, CCTV and WiFi access points.

Yes — we install whole-home mesh WiFi including TP-Link Deco, Unifi, and other systems for fast, seamless coverage.

Yes — we help fix broadband issues from BT, Sky, Virgin Media, TalkTalk, PlusNet and all UK providers.

Support for Seniors

Yes — all technicians who visit homes are DBS checked for safety and reassurance.

Yes — we offer friendly, jargon-free help for emails, devices, browsing, scams, WiFi and more.

Security & Cyber Safety

Every EB IT Support engineer carries an official photo ID card and will confirm your unique personal PIN number before entering your home or business. Your PIN is set when you raise a support ticket. If an engineer cannot provide your PIN — do not let them in and call us immediately on 01205 627240 or 999 if you feel unsafe. We will never charge you for refusing entry to protect your safety.

Your PIN is automatically assigned when you raise a support ticket and is unique to each request you make with us. You'll find it included in every email we send regarding your job. You can also view it at any time via our Track My Repair portal. If you're unable to locate your PIN before an engineer visit, please call us on 01205 627240 and we'll confirm it for you.

Yes — we secure your accounts, remove malware, and guide you on next steps.

Scams often claim your device has a virus, your licence expired or ask you to install software. EB IT Support will never send pop-ups, cold-call you about viruses, or request bank details.

End the call or chat, disconnect from the internet, do not give details or grant remote access, and shut down your device if someone may still be connected.

Disconnect from the internet, shut down the device, change passwords from another device and call us or Action Fraud immediately.

We only use secure tools requiring a one-time code generated by you. We never connect without your permission or silently.

Website & Hosting

Yes — we design and build professional websites for businesses, including WordPress, custom HTML/CSS, e-commerce sites, and landing pages. Prices start from £150.

Yes — we fix WordPress, Shopify, HTML and other websites even if a different company originally built them. We handle broken layouts, hacked sites, SSL issues, and more.

Yes — we provide UK-based website hosting from £10/month including free SSL certificates, daily backups, and email hosting. Fast, secure, and reliable.

Yes — we register and manage UK and international domains (.co.uk, .com, etc.) and set up professional business email addresses like [email protected].

Yes — we clean hacked websites, remove malware, restore backups, update security, and help prevent future attacks. We work on WordPress, Joomla, and other platforms.

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Your Safety Comes First

Every EB IT Support engineer carries an official photo ID card and will confirm your unique personal PIN number before entering your home or business. Your PIN is unique to each support request and is included in every email we send regarding your job. If an engineer cannot provide your PIN — do not let them in. Call us on 01205 627240 or 999 if you feel unsafe. We will never charge you for refusing entry to protect your safety.

Track My Repair
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