Service Zones & Pricing
Our callout fees are based on distance from our Boston office, with postcode: PE21 7TW by the crow flies. All prices are charged on an hourly basis this covers our support costs, and time it takes to get to our furthest customers. Click on any zone image to view the full coverage map.
Within 5 Miles
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Callout Fee
- ✓ Same-day service available
- ✓ Evening appointments
Covers: Boston Town Centre, Wyberton, Fishtoft, Kirton, Swineshead
Within 15 Miles
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Callout Fee
- ✓ Same-day service available
- ✓ Evening appointments
Covers: Heckington, Sutterton, Stickney, Spalding, Holbeach
Within 30 Miles
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Callout Fee
- ✓ Next-day service standard
- ✓ Flexible scheduling
Covers: Lincoln, Peterborough, Skegness, Grantham, King's Lynn
Beyond 30 Miles
UK-Wide Coverage
Nationwide service
+ £2.50/mile
Base + Per Extra Mile
- ✓ Quote provided upfront
- ✓ Scheduled appointments
Covers: Entire UK with additional mileage charge
Our Support Packages
Pay As You Go
Per Visit (Zone Based)
- ✓ No monthly commitment
- ✓ Pay only when you need us
- ✓ First hour included in callout
- ✓ Same/next-day service
- ✓ 30-day warranty on work
- ✓ Transparent zone pricing
Business Support Plan
Visits Per Month
- ✓ 2 scheduled visits included
- ✓ No callout fees (Zones 1-3)
- ✓ Priority response times
- ✓ Proactive maintenance
- ✓ 50% off additional callouts
- ✓ Free remote support
- ✓ 90-day warranty on work
Managed IT Services
Visits Per Month
- ✓ 4 scheduled visits included
- ✓ No callout fees (all zones)
- ✓ 24/7 priority emergency callouts
- ✓ Dedicated account manager
- ✓ System health monitoring
- ✓ Unlimited remote support
- ✓ Annual IT planning review
- ✓ Out-of-hours support included
Home User Services
- Computer Setup & Installation - New PC setup and configuration
- Hardware Repairs - Diagnose and fix hardware issues
- Virus & Malware Removal - Deep clean and security setup
- WiFi & Network Setup - Router configuration and optimization
- Data Recovery & Backup - Recover lost files and setup backups
- Smart Home Integration - Connect and configure smart devices
- Printer Setup - Installation and troubleshooting
- Upgrades & Migrations - RAM, SSD, Windows upgrades
Business Services
- Network Infrastructure - Setup, maintenance, and upgrades
- Server Installation & Support - Physical and virtual servers
- Workstation Deployment - Mass PC setup and configuration
- Structured Cabling - Network cabling and organization
- Security Systems - CCTV and access control integration
- Point of Sale (POS) - Installation and maintenance
- Disaster Recovery - Business continuity planning
- IT Audits - Comprehensive system assessments
Our Service Coverage Zones
We provide comprehensive onsite support across four zones radiating from our Boston headquarters:
£55 per hour
Major Areas:
- Boston Town Centre
- Wyberton
- Fishtoft
- Frieston
- Kirton
- Swineshead
- Langrick
- Frampton
£68.99 per hour
Major Areas:
- Heckington
- Sutterton
- Stickney
- Friskney
- Leverton
- Spalding
- Holbeach
- Billinghay
£79.99 per hour
Major Areas:
- King's Lynn
- Peterborough
- Lincoln
- Grantham
- Skegness
- Alford
- Mablethorpe
- Wisbech
- Downham Market
£79.99 + £2.50/mile per hour
Coverage:
- Entire United Kingdom
- Anywhere beyond 30 miles
- London
- Manchester
- Birmingham
- Leeds
- Scotland
- Wales
- & All UK Regions
Zone 4 Pricing Calculator
£79.99 + (5 miles × £2.50) = £92.49
£79.99 + (10 miles × £2.50) = £104.99
£79.99 + (70 miles × £2.50) = £254.99
Distance calculated from Boston town centre (PE21 7TW) to your location. We'll confirm the exact fee before booking.
Response Times by Zone
Zone 1 (5 Miles)
Same-day service available
Average arrival: Within 2 hours
Zone 2 (15 Miles)
Same-day service available
Average arrival: Within 3-4 hours
Zone 3 (30 Miles)
Next business day standard
Same-day: Available for urgent issues
Zone 4 (UK-Wide)
Scheduled appointments
Typical: 2-5 business days
How Onsite Support Works
Book Your Visit
Call, email, or use our online form. We'll confirm your zone pricing immediately
We Confirm & Prepare
Receive confirmation with technician details and estimated arrival time
Technician Arrives
Our qualified engineer arrives with all necessary tools and equipment
Problem Solved
Issue fixed, system tested, and you receive a detailed service report
Why Choose Our Onsite Support?
Qualified Engineers
All technicians are DBS checked, fully insured, and certified professionals
Fully Equipped
Our vans carry extensive tools, parts, and spare equipment for on-the-spot fixes
Transparent Zone Pricing
Simple distance-based pricing - you know the exact callout cost upfront
Work Guaranteed
30-90 day warranty on all work performed gives you peace of mind
Flexible Scheduling
Evening and weekend appointments available to suit your schedule
UK-Wide Coverage
We travel anywhere in the UK - fair mileage pricing for all locations
What to Expect During Your Visit
Before the Visit
- Zone pricing confirmed immediately
- Confirmation email/SMS with technician details
- Courtesy call 30 minutes before arrival
- Clear communication about what to prepare
During the Visit
- Professional, uniformed technician with ID
- Full diagnosis and explanation of issues
- Clear quote before starting any work
- Clean workspace - we respect your property
After the Visit
- Detailed service report via email
- Recommendations for future maintenance
- Follow-up call to ensure satisfaction
- Warranty documentation for work performed
Payment Options
- Cash, card, or bank transfer accepted
- Invoice payment for business customers
- Pay online through customer portal
- No payment until you're satisfied
