EB IT Support | Computer Repair and Media Production in Boston UK



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Christmas Closure

2022-12-01 13:59:12 - Eddie Bingham

Its December 2022!

We will be closing our main support lines during the following period. We will still be accepting emergency tickets via our portal/contact page/email during this time,
however please note there may be a significant delay in responding to your ticket.

FRIDAY 23RD DECEMBER 2022 to MONDAY 2ND DECEMBER 2023

We would like to wish all of our customers a very merry christmas, and happy new year!

Merry Christmas
EB IT Support Management Team

New Customer Portal

2022-11-19 12:58:08 - Eddie Bingham

We have a new portal!
Over the last few days we have been developing our own custom in built portal to manage our customers and their very important data and services.
This will not only give you an up to date information on your accounts and services with us, but it will also allow you to manage the customer data we hold about you.

Sub Users
From your account page you can add/delete/disable/manage any sub users you have on your account.
Note each account must have 1 manager(write access) to the account.

Hosting Accounts
From the list of My Services you can manage, access and view the information about your account, and should your account be suspended, the reason will be clearly shown.

IT Repairs
We offer a fixed 90 day warranty on all repairs (excluding parts), so to help us manage this warranty period effectively we clearly show once your repair has been completed how many days in your warranty you have left.
Note: We will only offer warranty repairs based on the service description that is listed. 

Support Tickets
Your support tickets will now appear under the ? Helpdesk section, or the My Tickets under your account profile. All users in your account will be able to access and respond to each ticket.

Invoices
Invoices have moved from our previous service (client.eb-it.uk) and are now being generated automatically via the portal. You can pay your invoices by paypal or by BACS. 

From EB IT Support though, we wish you a very happy day!
Need help? call us on: 01205 627240!

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