Privacy Policy

Last Updated: 26 June 2025
Privacy Policy

How We Use and Protect Your Data

At EB IT Support LTD, your privacy and the protection of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your data, and explains your rights regarding the information you provide to us.

1. Information We Collect

Personal Information:

We may collect personal details such as your name, email address, phone number, and other contact information that you provide when interacting with our services, filling out forms, or communicating with us via our website, phone, email or our secure client dashboard.

Website Usage Information:

We may gather data about your use of our website, including your IP address, browser type, operating system, referring URLs, and the pages you visit. This information helps us analyze traffic patterns and improve user experience.

Comments Section:

When you comment on our articles, we collect your name, the content of your comment, and your IP address. This information is used to display your comment publicly and for moderation purposes.

Third-Party Platforms:

We may collect information through third-party services used for communication and interaction, such as Microsoft, Google, Facebook, X (formerly Twitter), Threads, Instagram, YouTube, and others. These platforms may also collect their own data when you interact with us through them. Please review their individual privacy policies for more details.

2. How We Use Your Information

Service Provision and Communication: We use the personal information you provide to respond to your support requests, deliver our IT services, and communicate with you regarding new offerings or updates to our services through our secure dashboard and by email.

Website Improvement and Analytics: The data we collect about your website usage helps us enhance your Browse experience, understand visitor behavior, and optimize website performance. We use third-party analytics services to monitor and analyze website traffic.

Comments Management: Comments submitted through our blog section are moderated, and your name and comment content are publicly displayed. Your IP address is logged for moderation purposes.

3. Sharing of Information

Data Minimisation Principle: We are committed to data minimisation. When we use third-party services, we only share the absolute minimum information required for them to perform their function.

Service Providers: Should you use any of our services that rely on third parties (such as our Phone Service, Email/Office Services, or security tools like Google reCAPTCHA), only the required information will be shared with them to facilitate the service. These providers are contractually obligated to protect your data and use it solely for the specified purposes.

Analytics and Tracking: Our website uses third-party tools such as Google Analytics and Cloudflare Analytics for tracking and data analysis. These tools may collect data about your online behavior. We advise you to review the individual privacy policies for these services to understand their data collection practices.

Google reCAPTCHA: To protect our website from spam and abuse, we use Google reCAPTCHA. This service may collect personal data about you. By using features protected by reCAPTCHA, you consent to the processing of your data by Google in accordance with their privacy policy.

Legal Obligations: We may disclose your personal information to law enforcement agencies or other governmental authorities when required by law, such as to comply with a legal process or in response to a valid legal request.

4. Security and Data Processing

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All confidential customer data required for service provision is managed exclusively through our secure, encrypted client dashboard. Our security practices are regularly reviewed and updated to maintain the highest level of protection.

We confirm that we no longer use platforms such as Zoho or Mailchimp for processing or storing customer data.

5. Cookies and Tracking Technologies

Our website uses cookies�small data files stored on your device�to enhance your Browse experience, analyze website traffic, and enable core website functionality. This includes using cookies to remember your preferences (such as login information) and to allow you to place orders and use our support chat system.

We use both first-party cookies (set by us) and third-party cookies (e.g., from Google and Cloudflare). Third-party cookies help us deliver our services and analyze usage. We recommend you check the cookie policies for these third-party sites for more information.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit or break certain features and functionality of our website.

6. Phone Call Monitoring

For quality assurance and training purposes, phone calls made to or from EB IT Support LTD may be recorded or monitored. By contacting us via phone, you consent to this practice. Recorded conversations are stored securely and used to improve our customer service.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or the privacy practices of these third-party sites. We recommend reviewing the privacy policies of any third-party websites you visit.

8. Service Communications and Your Choices

We use your email address to send important information related to your account and services. This includes ticket notifications, invoices, subscription details, and critical service alerts. You have the right to request that we disable outgoing emails to your address. However, please be aware that opting out of these essential communications may limit or prevent you from receiving crucial updates about your services, and we cannot be held responsible for any issues arising from the non-receipt of such information.

9. Your Rights Under GDPR

Right to Access and Rectification:

You have the right to request access to your personal information and correct any inaccuracies. This can be done via our client dashboard or by contacting us directly.

Right to Erasure (Right to be Forgotten):

You can request the deletion of your personal data from our systems, subject to any legal or operational obligations we may have to retain certain information.

Right to Data Portability:

Where applicable, you have the right to request that we transfer your personal information to another service provider in a structured, machine-readable format.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Any modifications will be effective immediately upon posting. We encourage you to review this policy regularly to stay informed.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Phone: 01205 627240
  • Address: EB IT Support LTD Boston Enterprise Centre, Enterprise Way, Boston, PE21 7TW

Thank you for trusting EB IT Support LTD with your information. We are committed to protecting your privacy.