At EB IT Support LTD, your privacy and the protection of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your data, and explains your rights regarding the information you provide to us.
We may collect personal details such as your name, email address, phone number, and other contact information that you provide when interacting with our services, filling out forms, or communicating with us via our website or third-party platforms.
We may gather data about your use of our website, including your IP address, browser type, operating system, referring URLs, and the pages you visit. This information helps us analyze traffic patterns and improve user experience.
When you comment on our articles, we collect your name, the content of your comment, and your IP address. This information is used to display your comment publicly and for moderation purposes.
We may collect information through third-party services used for communication and interaction, such as Zoho, Microsoft, Google, Facebook, X (formerly Twitter), Threads, Instagram, YouTube, and others. These platforms may also collect their own data when you interact with us through them. Please review their individual privacy policies for more details.
Service Provision and Communication: We use the personal information you provide to respond to your support requests, deliver our IT services, and communicate with you regarding new offerings or updates to our services.
Website Improvement and Analytics: The data we collect about your website usage helps us enhance your browsing experience, understand visitor behavior, and optimize website performance. We may use third-party analytics services to monitor and analyze website traffic.
Comments Management: Comments submitted through our blog section are moderated, and your name and comment content are publicly displayed alongside the comment. Your IP address is logged for moderation purposes.
Service Providers: We may share your personal information with third-party service providers who assist us in delivering IT services, including website hosting, email services, and cloud storage. These providers are contractually obligated to protect your data and use it solely for the specified purposes.
Third-Party Tools: Our website may integrate with third-party tools such as Google Analytics, Facebook Pixel, and others for tracking and data analysis. These tools may collect data about your online behavior for marketing and performance improvement purposes. You can opt out of tracking by adjusting your browser settings or visiting the relevant third-party privacy settings.
Google reCAPTCHA: To protect our website from spam and abuse, we use Google reCAPTCHA on our comments section. This service may collect personal data about you. Google reCAPTCHA's privacy policy and terms of service can be found on Google's website. By using the comments section, you consent to the processing of your data by Google in accordance with their privacy policy.
Legal Obligations: We may disclose your personal information to law enforcement agencies or other governmental authorities when required by law, such as to comply with a legal process or in response to a legal request.
We employ industry-standard security measures, including secure server connections and encryption protocols, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to maintain the highest level of protection.
Our website uses cookies�small data files stored on your device�to enhance your browsing experience, analyze website traffic, and personalize content. Cookies may also be used to track user activity across different websites for advertising and marketing purposes.
We use both first-party and third-party cookies. First-party cookies are used to remember your preferences, while third-party cookies (e.g., from Google, Facebook, or Microsoft) may track your browsing habits across websites. This helps us deliver targeted advertisements and measure the effectiveness of marketing campaigns.
You can manage your cookie preferences through your browser settings. However, disabling cookies may limit certain features and functionality of our website.
For quality assurance and training purposes, phone calls made to or from EB IT Support LTD may be recorded or monitored. By contacting us via phone, you consent to this practice. Recorded conversations may be stored securely and used to improve our customer service.
Our website may contain links to external websites operated by third parties. These third-party websites may have different privacy practices, and we are not responsible for their content or policies. We recommend reviewing the privacy policies of any third-party websites you visit.
You have the right to request access to your personal information and correct any inaccuracies.
You can request the deletion of your personal data from our systems, subject to certain legal and operational constraints. Please contact us if you wish to exercise this right.
Where applicable, you have the right to request that we transfer your personal information to another service provider in a machine-readable format.
We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Any modifications will be effective immediately upon posting. We encourage you to review this policy regularly to stay informed about how we are protecting your personal information.
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Thank you for trusting EB IT Support LTD with your information. We are committed to protecting your privacy.