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Complete IT Management

Managed IT Services

Proactive IT support and management for businesses of all sizes

Managed IT Services - Complete Details

Our Managed IT Service Plans

Comprehensive IT management tailored to your business needs

Essential Plan
£149

Per Month

  • ✓ Unlimited remote support
  • ✓ 2 onsite visits per month
  • ✓ Email & phone support
  • ✓ Basic system monitoring
  • ✓ Software updates
  • ✓ Security patching
  • ✓ Monthly reports
  • ✓ Business hours support
  • ✓ 90-day warranty
£149/month

Perfect for 1-5 users

Most Popular
Professional Plan
£299

Per Month

  • ✓ Everything in Essential, plus:
  • ✓ 4 onsite visits per month
  • ✓ 24/7 system monitoring
  • ✓ Proactive maintenance
  • ✓ Cloud backup management
  • ✓ Network monitoring
  • ✓ Asset management
  • ✓ Priority support
  • ✓ Extended hours support
  • ✓ Quarterly reviews
£299/month

Perfect for 5-15 users

Enterprise
Enterprise Plan
£599

Per Month

  • ✓ Everything in Professional, plus:
  • ✓ Unlimited onsite visits
  • ✓ Dedicated account manager
  • ✓ 24/7 emergency support
  • ✓ Strategic IT planning
  • ✓ Advanced security monitoring
  • ✓ Disaster recovery planning
  • ✓ Compliance management
  • ✓ Monthly on-site reviews
  • ✓ Custom SLA available
£599/month

Perfect for 15+ users

Custom Plans Available: Need something specific? We can create a tailored managed services package to meet your exact requirements.
Our Managed IT Services Include
IT Service Desk
  • • Unlimited remote support
  • • Email and phone support
  • • Ticketing system
  • • Fast response times
  • • Issue tracking
Proactive Monitoring
  • • 24/7 system monitoring
  • • Server health checks
  • • Network monitoring
  • • Performance tracking
  • • Automated alerts
Security Management
  • • Antivirus management
  • • Firewall configuration
  • • Security patching
  • • Threat detection
  • • Security audits
Updates & Maintenance
  • • Operating system updates
  • • Software patching
  • • Driver updates
  • • Scheduled maintenance
  • • Performance optimization
Backup Solutions
  • • Automated backups
  • • Cloud backup storage
  • • Backup monitoring
  • • Recovery testing
  • • Disaster recovery plans
Network Management
  • • Network configuration
  • • WiFi optimization
  • • Router management
  • • Switch configuration
  • • Network security
Asset Management
  • • Hardware inventory
  • • Software license tracking
  • • Warranty management
  • • Lifecycle planning
  • • Asset documentation
User Management
  • • User account management
  • • Access control
  • • Password policies
  • • Onboarding/offboarding
  • • Permissions management
Documentation
  • • IT system documentation
  • • Network diagrams
  • • Procedure manuals
  • • Password management
  • • Configuration records
Benefits of Managed IT Services
Reduced Downtime

Proactive monitoring and maintenance prevents issues before they cause problems

Predictable Costs

Fixed monthly fee with no surprise IT bills or emergency callout charges

Expert Team

Access to experienced IT professionals without hiring full-time staff

Enhanced Security

Continuous monitoring and proactive security measures protect your business

Business Growth Focus

Free up time to focus on your business while we handle IT

Scalable Solutions

Services grow with your business - easily upgrade as needed

How We Deliver Managed IT Services
1
Initial Assessment

Comprehensive review of your current IT infrastructure and needs

2
Onboarding

Setup monitoring tools, documentation, and system access

3
Proactive Management

Continuous monitoring, maintenance, and optimization

4
Regular Reviews

Monthly reports and periodic reviews to ensure excellence

Industries We Serve

Professional Services

Retail

Hospitality

Property

Education

Healthcare

Frequently Asked Questions

Break-fix support is reactive - you call when something breaks. Managed IT is proactive - we monitor and maintain your systems to prevent issues. Managed services provide predictable costs, reduced downtime, and strategic planning, while break-fix results in unexpected expenses and more downtime.

Yes, managed IT services require a 12-month minimum commitment. This allows us to properly onboard your systems and provide consistent service. After the initial term, plans continue month-to-month with 30 days' notice to cancel.

Response times vary by plan level. Essential: 4-hour response during business hours. Professional: 2-hour response with extended hours. Enterprise: 1-hour response with 24/7 availability. Critical issues receive priority attention on all plans.

Yes! We work with your existing infrastructure and systems. During onboarding, we assess your current setup, document everything, and integrate our monitoring and management tools. We can also provide recommendations for improvements.

Additional onsite visits can be purchased at discounted rates for managed service clients. We can also recommend upgrading to a higher tier if you consistently need more visits. Most issues can be resolved remotely, reducing the need for onsite support.

Ready for Proactive IT Management?

Fill out the form below and we'll discuss which managed service plan is right for your business