If you’ve ever needed help with your computer, tablet, phone or broadband but struggled to get to us during the working week, we’ve got good news.
EB IT Support is continuing its Saturday morning trial in October, with support now available by pre-booked appointment only.
This new approach is designed with home users and local families in mind. Whether you work Monday to Friday, care for family members, manage a busy household or simply can’t reach our Boston location during normal weekday hours, Saturday mornings can still make getting help much easier.
You can always call us during opening hours without an appointment. If you want to visit us in person, please book in advance so we can guarantee someone is there for you. Our engineers are often out on jobs or working from home, so the office isn’t always staffed. Booking is simple — just contact us and we’ll book you in as a ticket.
We’d love you to give it a try.
Saturday Support That Fits Around Your Life 🏠
Our normal weekday opening hours are Monday to Friday, 9am–5pm. These hours work well for many customers, but we know they aren’t convenient for everyone.
You may not be able to take time away from work. You may have school runs, caring responsibilities or appointments. You may only have a little free time at the weekend to deal with an annoying computer problem that has been waiting all week.
That’s why we’re continuing our Saturday morning trial for home users across Boston and surrounding Lincolnshire, now on a pre-booking only basis for office visits.
During the trial, you’ll be able to:
- Call us on Saturday mornings between 10am and 1pm on open Saturdays for advice, questions or to book support.
- Pre-book a Saturday morning appointment at our Boston office for friendly technology advice.
- Bring in your laptop, tablet or phone if you need help understanding a problem.
- Ask about broadband, Wi-Fi, email, online accounts or device setup.
- Book remote IT support for suitable problems that can be resolved over the internet.
- Speak to our team in plain English, with no jargon, pressure or judgement.
It’s a simple way to get support at a time that may suit you better, while making sure someone is genuinely there for you when you arrive.
The Saturday Trial: What You Need to Know
Our Saturday opening is a three-month trial running from October to December, and Saturdays are now pre-booking only.
Here are the key details:
- Trial period: Three months, from October to December
- Saturday phone hours: 10am–1pm on open Saturdays
- How Saturday office visits work: Pre-booked appointments only
- Available services: Office support and remote support only
- Location: Our Boston office
- Standard monthly rule: Closed every last Saturday of the month
- Saturday home visits: Not available
- Saturday engineer callouts: Not available
- Phone: 01205 627240 — manned during opening hours
- Email: [email protected]
For October, the Saturday dates are:
- Open: Saturday 3 October, Saturday 10 October and Saturday 24 October
- Closed: Saturday 17 October and Saturday 31 October (we are at Evergreens events on both dates)
Please remember that this is a trial. We’re testing whether Saturday mornings are useful for local families and home users, so your bookings and feedback will genuinely help us understand whether this should continue.
You can always call us during opening hours without an appointment. Our phone line is manned Monday to Friday 9am–5pm, and on open Saturdays 10am–1pm. If you want to visit us in person, please book in advance so we can guarantee someone is there for you. It’s not about turning people away — it’s about making sure you don’t make a wasted journey. Booking is simple — contact us by phone or email and we’ll book you in as a ticket.
Bring Us Your Everyday Technology Questions
You don’t need to have a major technical problem before asking for help.
Sometimes it’s a small issue that has become frustrating. Your laptop may be running slowly. Your tablet may not connect to Wi-Fi. Your phone may be full of confusing messages. You may be unsure whether an email is genuine or worried that you’ve clicked something you shouldn’t have.
You can call us or book a visit to talk about things such as:
- A slow laptop or desktop computer
- Computer repair questions
- Computer maintenance and updates
- Wi-Fi or broadband problems
- Email and online account difficulties
- Printer and device setup
- Software that won’t install or open
- Virus and malware concerns
- Backups, passwords and online safety
- Connecting with family through video calls
- Help using a tablet or smartphone
- Advice before buying a new computer
We’ll listen first, explain what’s happening and help you understand your options. You won’t be rushed, and you don’t need to know the technical words.
Pre-Booked Saturday Office Support for Friendly, Local Help
Our Saturday trial is ideal if you’d like to speak to someone face to face.
You’re always welcome to call us during opening hours without an appointment. If you’d like to visit the office on a Saturday, please book your visit in advance so we can guarantee someone is there for you. Our engineers are often out on jobs or working from home, so the office isn’t always staffed. It’s not about turning people away. It’s simply about making sure someone is genuinely there to help when you arrive.
Bring your device into our Boston office and we’ll help you understand the next step. Sometimes we may be able to give you advice straight away. In other cases, your device may need a proper repair or further testing. We’ll explain that clearly before any chargeable work goes ahead.
Pre-booked visits get priority. If you turn up without booking, we’ll always do our best to help if we’re free, but booking ahead helps you avoid a wasted journey.
Our weekday drop-in technology advice remains free, too. You can call us Monday to Friday, 9am–5pm for general help and guidance, and weekday remote support and on-site visits continue as normal. If you need to visit us in person on a weekday, please book ahead so we can make sure someone is there for you. We aim to respond to enquiries within three hours during business hours.
Repairs and other technical work are charged separately, but we’ll always aim to keep things transparent and explain the likely cost before proceeding. There are no hidden fees and no pressure to go ahead.
If you’re unsure whether your problem is suitable for Saturday office support, simply call 01205 627240 or email [email protected] and we’ll book you in.
Remote IT Support Without the Journey 💻
Not every problem needs you to bring your computer into the office.
For suitable software, account and setup issues, our remote IT support service can allow us to help you while you’re at home. This can be especially useful if you have a desktop computer, a large setup or a problem that would be difficult to unplug and carry.
Remote support may be suitable for:
- Software problems
- Email issues
- Device settings
- Updates and installations
- Computer maintenance
- Security checks
- Help with online accounts
- General troubleshooting and guidance
We’ll explain what needs to happen before any remote connection is made. You remain in control, and we’ll talk you through the process in a calm, straightforward way.
If you’d like to learn more about this service, visit our remote support page, or call us to discuss your situation.
Please Note: No Saturday Home Visits or Callouts
To keep the Saturday trial simple and focused, we won’t be offering home visits or engineer callouts on Saturdays.
That means our Saturday options are limited to:
- Pre-booked office support at our Boston location
- Remote support for suitable issues
If your problem needs an engineer to come to your home, we can book that for a weekday instead. Our on-site IT support service is available for home and business visits, including installations, repairs and troubleshooting.
We know that some problems are best handled where your equipment is set up. We’ll help you choose the most suitable option, whether that’s a weekday home visit, a pre-booked weekday office visit or Saturday remote support.
Closed on the Last Saturday of Each Month
One important detail: we’ll be closed on the last Saturday of every month during the trial.
For October, that means:
- Open: Saturday 3 October, Saturday 10 October and Saturday 24 October
- Closed: Saturday 17 October and Saturday 31 October (we are at Evergreens events on both dates)
On open Saturdays, you can call us between 10am and 1pm without an appointment. If you want to visit the office on a Saturday, that visit must be pre-booked in advance. If you’re planning a journey, please call 01205 627240 or email [email protected] ahead of time so we can book you in.
We’d much rather help you plan your visit than have you make a wasted journey.
A Local Service for Families Across Lincolnshire
We support home users throughout Boston, Spalding, Skegness, Horncastle, Lincoln, Sleaford, Grantham, Stamford and the surrounding villages and rural areas.
Being local means you can speak to a familiar team that understands the needs of people in our community. We help with everyday technology problems, older devices, modern smartphones, home broadband and everything in between.
You can read more about who we are on our About page, or contact us if you have a question about the Saturday trial. If you’d like to visit us in person, just book ahead and we’ll make sure someone is there for you.
Whether you’re confident with technology or would rather someone explained everything from the beginning, we’re here to help. There’s no jargon, no judgement and no expectation that you should already know what to do.
Will Saturday Opening Continue?
That’s what we’re hoping to find out.
This is a genuine trial, and we’ll be looking at whether Saturday mornings are helpful for local home users. If people use the service and find it valuable, it will help us decide what happens next.
So, if you’ve been putting off a computer repair, need help with computer maintenance or would benefit from remote IT support, why not make use of the Saturday service?
Your booking will help us test the idea, and you may finally get that technology problem sorted.
Give the Saturday Trial a Try 📞
If weekdays don’t work for you, Saturday morning support could be a more convenient way to get help.
From October, you can call us on open Saturdays between 10am and 1pm without an appointment, or ask us about remote support for suitable issues. If you want to visit our Boston office on a Saturday, that visit must be pre-booked in advance. Please remember that the last Saturday of each month is closed, and that Saturday home visits and engineer callouts aren’t available.
Please book in advance so we can guarantee someone is there for you. Pre-booked visits get priority, and while we’ll always do our best to help if someone arrives without booking and we’re free, booking ahead helps you avoid a wasted journey.
To book, call 01205 627240 or email [email protected]. Booking is simple — contact us and we’ll book you in as a ticket.
We’d love to help you during our three-month trial. Bring your questions, bring your device and bring any technology problem that’s been getting in the way. We’re ready to help, in plain English and without the stress.
