We’ve rebuilt the EB IT Support customer app to make it easier to keep track of your support from your phone. Whether you’re arranging a computer repair at home, need help with your business IT, or are waiting for an engineer to visit, you can check on your request and take care of practical next steps in one place.
The app is designed to make support feel simpler. You can see how your request is progressing, chat with your engineer, receive updates and handle quotes or invoices without having to call just to ask what’s happening.
It’s for our customers across Boston and Lincolnshire, whether you’re confident with technology or would simply appreciate clear information and patient help. There’s no jargon to work through. Here’s what you can do.
Know when your engineer is on the way
Wondering when your engineer will arrive? When they’re on the way, you can track your engineer live on a map and see when they’ve arrived.
You’ll also receive a notification when your engineer sets off and when they arrive. That means you can plan your time with a clearer idea of what’s happening, rather than being left guessing.
Chat and get updates in one place
You can chat with your engineer before and during your visit. If you need to share a useful detail or ask a question about the appointment, you can use the app to keep the conversation together with your support request.
You’ll receive a notification when we reply, too. So if you’re busy with work, looking after family or simply don’t want to keep checking your phone, you can get an update when there’s something new.
Follow your request step by step
The app lets you see how your request is going, step by step. It gives you a handy place to check on progress, without needing to contact us just to ask for an update.
That can be useful whether you’ve asked for help with a slow computer, need remote IT support or have a question about IT support for your business. Your request and its progress are easier to keep track of from your phone.
Approve quotes, sign documents and pay invoices
When there’s a quote or document for you to review, you can take care of it in the app. You can approve quotes, sign documents and pay invoices in a couple of taps.
It’s a straightforward way to handle those steps when it suits you. You can check what needs your attention on your phone, rather than having to search through messages to find where things stand.
Manage appointments and raise a new request
You can add your appointments to your calendar to help keep the visit in view alongside the rest of your day.
Need help with something new? You can open a support request in seconds using the app. It’s another simple way to get in touch when you need computer repair, IT support at home or help with your business technology.
Check your requests, even when you’re offline
You can read your requests even when you have no signal. If you send something while you’re offline, it will go through when you’re back online.
So if you’re somewhere with patchy reception, you can still check the details already available on your request. Anything you send will wait until your phone reconnects.
Your ticket PIN helps you recognize us
Your ticket PIN is part of how we help you feel confident about a visit. Your engineer will tell you the PIN at the door, so you can check that it’s really us before they come in.
This continues our existing approach to customer safety. Our engineers carry photo ID, are DBS checked and verify a unique customer PIN before entering a property. If you’re unsure about a visit, take your time and contact us using a number or email address you already trust.
How to get the customer app
Getting started is simple:
- Visit eb-it.uk/app on your phone.
- Tap “Add to Home Screen”.
- Follow the instructions on your phone to add it.
The app is installed from the website, so you don’t need to visit an app store. Once added, you can open it from your phone’s home screen, just like other apps.
No account? No problem
You don’t need to create an account to sign in using your ticket PIN. Enter the 6-digit PIN from your email or text to access your request.
Can’t find the message? Need help getting started? We’re happy to talk you through it in plain English.
A few common questions
Do I need an app store?
No. Go to eb-it.uk/app and tap “Add to Home Screen” to install it from the website.
Do I need an account?
No. You can sign in with the 6-digit ticket PIN in your email or text.
Does it cost anything?
The app is part of your EB IT Support service. If you’re unsure about anything, please give us a call and we’ll be happy to help.
What if I need help using it?
Call us on 01205 627240 or email [email protected]. We aim to respond to enquiries within three hours during business hours.
Friendly local support, if you’d rather speak to us
We’re a friendly local IT support team in Boston, helping homes, families, home workers and businesses across Lincolnshire. If you’d rather get help in person, you’re welcome to visit our Boston location for free drop-in technology advice, Monday to Friday, 9am–5pm.
You can also find out more about our remote IT support, computer repair and on-site support, or contact our team. We’ll explain your options without jargon or pressure.
Ready to try it? Visit eb-it.uk/app and add the app to your home screen. If you have a question, call 01205 627240 or email [email protected]. We’re here to help.
