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Title: A New Chapter: Our Office Move, Track My Repair & the Security Features Keeping You Safe in 2026
Meta Description: EB IT Support LTD has moved to Boston Enterprise Centre, introduced Magic Links, Track My Repair, customer Ticket PINs, and official engineer ID cards — here's everything you need to know.
Introduction
2026 is shaping up to be a big year for EB IT Support LTD. We've moved into a brand new office, launched a smarter way for you to track your repairs, and introduced a suite of security features designed to make every interaction with us safer, simpler, and more transparent. In this article, we want to walk you through everything that's changed and explain exactly what it means for you as a customer.
We've Moved — Welcome to Boston Enterprise Centre
On 20th January 2026, EB IT Support LTD officially moved into our new home at G11, Ground Floor, Boston Enterprise Centre, Wyberton Fen, Boston, PE21 7TW.
This is a significant milestone for us. After years of serving homes and businesses across Lincolnshire, having a dedicated, professional base means we can serve you better than ever before. The new office gives us a proper space to receive device drop-offs and collections, conduct in-person consultations, and continue growing the team.
Our office is open Tuesday to Thursday, 9am to 5pm, and we welcome customers to visit — though we'd always recommend calling ahead on 01205 627240 before making the trip, as our engineers are often out on callouts during the day. Drop-offs and collections are available from 10:30am, and collections must be completed by 4:45pm.
Boston Enterprise Centre is a shared commercial building, and we're proud to be part of that community. Whether you're dropping off a device, popping in for advice, or attending one of our future events, we look forward to welcoming you through the door.
Introducing Track My Repair — Know Exactly Where Your Job Stands
We know how frustrating it can be to wonder what's happening with your repair. That's why we've launched Track My Repair — a quick, simple way to check the live status of your support job without needing to call us or log into anything.
Simply visit dashboard.ebithost.uk/ticket-pin and enter your unique Ticket PIN, which is included in every email we send you about your job. Within seconds you can see exactly where your repair is, what stage it's at, and when to expect your next update.
No account needed. No password required. Just your PIN and you're in.
Magic Links — Secure Access Without the Password Headache
Alongside Track My Repair, we've introduced our Magic Link system — a smarter, safer way to access your account and support tickets without the need to remember a password.
When you need to access your ticket or account area, we send a unique link directly to your registered email address. Click it, enter your Ticket PIN, and you're straight in. It's that simple.
Each Magic Link is bound to the IP address of the device you first open it on, can be used up to five times from that same device, and expires automatically after 30 days. This means even if a link were somehow intercepted, it couldn't be used from a different device — and without your PIN, it couldn't access your ticket at all.
For customers who prefer a more traditional approach, email and password login is still fully supported via dashboard.ebithost.uk, and we strongly recommend enabling Two-Factor Authentication (2FA) in your account settings for the highest level of protection.
Ticket PINs & Engineer ID Cards — Your Safety at the Door
Perhaps the most important update we want to tell you about is our new engineer identification and Ticket PIN verification system.
Every support ticket now comes with a unique personal PIN number, included in all of your job correspondence and viewable at any time via Track My Repair. When one of our engineers arrives at your home or business, they will confirm this PIN with you verbally before entering. This gives you a simple, reliable way to verify that the person at your door is genuinely from EB IT Support LTD and is attending specifically for your job.
In addition, all engineers now carry an official EB IT Support photo ID card at all times during on-site visits. You have every right to ask to see it.
If an engineer cannot provide your PIN or show their ID card — do not let them in. Call us immediately on 01205 627240, or dial 999 if you feel unsafe. We will never charge you for refusing entry to protect your safety.
This system has been introduced with everyone in mind, but particularly our elderly and vulnerable customers. We'd encourage family members, carers, and neighbours to be aware of this process so they can help verify an engineer's identity if needed.
We will never:
- Send an engineer without a prior confirmed appointment and ticket
- Ask you to let someone in who cannot provide your PIN
- Cold-call you and ask to visit your property without a booked ticket
If anyone claiming to be from EB IT Support does not follow these procedures, please treat it as suspicious and contact us or the police immediately.
A Quick Summary of What's New
- 📍 New office at Boston Enterprise Centre, open Tuesday to Thursday 9am–5pm
- 🔍 Track My Repair — check your repair status instantly using your Ticket PIN
- 🔗 Magic Links — secure, password-free access to your account and tickets
- 📌 Ticket PINs — unique to every job, used for portal access and engineer verification
- 🪪 Engineer ID Cards — all engineers carry official photo ID on every visit
Questions? Get in Touch
If you have any questions about any of these changes, please don't hesitate to reach out. We're always happy to explain how anything works and make sure you feel confident and secure every time you deal with us.
📞 01205 627240 ✉️ [email protected] 🌐 eb-it.uk
